A Powys urgent response service has been named as the 2015 winner of the Steve Hugh Award.
Staff who work around the clock to ensure the success of the Shropdoc out-of-hours service have been honoured for their efforts. A Shropdoc Celebrating Success event was held at the Shrewsbury Town Football Club on September 28, 2015, where a number of staff were recognised.
Out of hours provider Shropdoc will host an awards ceremony to mark the huge success of the service and its staff.
Around 1000 people in a small Powys village now have access to a defibrillator thanks to out of hours provider Shropdoc. Bronllys is a village at the foot of the Black Mountains between Brecon and Talgarth and a fifth of the population of around 1000 are aged between 60 and 80 years.
Shropdoc has achieved the prestigious Customer Service Excellence Standard.
"I am a Hospice @ Home nurse, and would like to pass thanks to the visiting Dr for his time, patience and for being so thorough. The medication administered helped and the patient is now settled and comfortable."
"I would like to thank the Call handler who took our call last night - she was very helpful in finding pharmacy information at an awkward time and for people that don't know the area well."
"I just wanted to message as yet again tonight my daughter has received a great and prompt service by shropdoc. Such friendly staff and nothing is ever too much trouble - my children have had to attend a couple of times over the last few weeks and we’re very grateful! Too many people are soon to make a complaint but don't take the time to compliment where it's due - wonderful service!"
"As an asthmatic with a child under one, I have used the service on a number of occasions and have always found the call handlers and medical staff to be friendly, reassuring and very thorough. A real lifeline. Friends and family living in other counties are very jealous that we have access to such an excellent service."
"I phoned Shropdoc Tuesday morning at 3am and the Doctor on call arranged an appointment for me at the local hospital - thank you Shropdoc for your help."