Shropdoc set up a direct dial local palliative care helpline at the end of March 2020 and would now value feedback on how the system is working for the people of Shropshire, Telford and Wrekin and Powys.
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Shropshire Doctors Cooperative, known as Shropdoc, provides out-of-hours GP coverage for the county and has formed a Covid-19 support service to ease pressure on other health establishments.
"As an asthmatic with a child under one, I have used the service on a number of occasions and have always found the call handlers and medical staff to be friendly, reassuring and very thorough. A real lifeline. Friends and family living in other counties are very jealous that we have access to such an excellent service."
"I phoned Shropdoc Tuesday morning at 3am and the Doctor on call arranged an appointment for me at the local hospital - thank you Shropdoc for your help."
"I am a Hospice @ Home nurse, and would like to pass thanks to the visiting Dr for his time, patience and for being so thorough. The medication administered helped and the patient is now settled and comfortable."
"I would like to thank the Call handler who took our call last night - she was very helpful in finding pharmacy information at an awkward time and for people that don't know the area well."
"I just wanted to message as yet again tonight my daughter has received a great and prompt service by shropdoc. Such friendly staff and nothing is ever too much trouble - my children have had to attend a couple of times over the last few weeks and we’re very grateful! Too many people are soon to make a complaint but don't take the time to compliment where it's due - wonderful service!"