The purpose of the visit was to engage with patients using ShropDoc and to learn about their experiences of care. Health watch heard about the experiences of relatives/carers and friends, observed the patients with the staff in their surroundings and to identified examples of good care practice.
Shropdoc provides urgent medical services for patients when their GP surgery is closed and whose needs cannot safely wait until the surgery is next open. We currently have over 300 GP members, all of whom work in local general practice. We do not use agency doctors. We are a local employer of over 200 staff including nurses, drivers, call handlers and receptionists.
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Alex Strivens-Joyce, Physician Associate at Montgomery Medical Practice, has been announced as the 2016 winner of the Steve Hugh award. The award is given annually by Shropdoc in memory of Dr Steve Hugh, who was medical director of the organisation in the early years of the service. Alex was presented with the award and £1000, £500 of which was donated to a charity of his choice.
Dr Donna Griffiths, who nominated Alex for the award, said “Alex joined our team in 2016 and was the first and only full time Physicians Associate in Wales. He has fitted into our surgery so easily and has transformed patient access through our practice. Not only has he taken over the acute care of many of our mental health patients, he also undertakes 70% of our home visits, provides teaching and training to staff and is currently studying for his masters degree. Alex is extremely popular with staff and patients; he’s a pleasure to work with.”
On winning the award, Alex said “I am extremely honoured to be this year’s recipient of the Steve Hugh award – it was quite a brilliant surprise! I have chosen to donate £500 to Combat Stress, a charity very close to my heart who do great work supporting serving and retired military personnel with mental health problems.”
Dr Russell Muirhead, Shropdoc Chairman, said “Alex is a very deserving winner of the Steve Hugh award. He has helped to contribute to the transformation of Montgomery Medical Practice and is providing patients with an enhanced service. We are particularly pleased to recognise a Physicians Associate as winner, as this role becomes increasingly important in the future of healthcare in the UK.”
The Steve Hugh Award is presented annually and is based on recommendations from within the Shropshire and Powys health community. Dr Muirhead said “As the Medical Director of Shropdoc, Steve showed great interest not only in the services provided by ourselves but also those of other health professionals. With his ethos of clinical excellence we thought it would be a fitting tribute to his memory to institute an award that is open to any health professional or organisation who can be nominated by a colleague as an example of someone providing or developing a service that goes beyond normal expectations to the benefit of patients.”
A Powys urgent response service has been named as the 2015 winner of the Steve Hugh Award.
Staff who work around the clock to ensure the success of the Shropdoc out-of-hours service have been honoured for their efforts. A Shropdoc Celebrating Success event was held at the Shrewsbury Town Football Club on September 28, 2015, where a number of staff were recognised.
"I just wanted to message as yet again tonight my daughter has received a great and prompt service by shropdoc. Such friendly staff and nothing is ever too much trouble - my children have had to attend a couple of times over the last few weeks and we’re very grateful! Too many people are soon to make a complaint but don't take the time to compliment where it's due - wonderful service!"
"I phoned Shropdoc Tuesday morning at 3am and the Doctor on call arranged an appointment for me at the local hospital - thank you Shropdoc for your help."
"I am a Hospice @ Home nurse, and would like to pass thanks to the visiting Dr for his time, patience and for being so thorough. The medication administered helped and the patient is now settled and comfortable."
"As an asthmatic with a child under one, I have used the service on a number of occasions and have always found the call handlers and medical staff to be friendly, reassuring and very thorough. A real lifeline. Friends and family living in other counties are very jealous that we have access to such an excellent service."
"I would like to thank the Call handler who took our call last night - she was very helpful in finding pharmacy information at an awkward time and for people that don't know the area well."