Shropshire’s out-of-hours GP service was a “knight in shining armour” for the county when the new 111 NHS helpline went into meltdown. The helpline, operated by NHS Direct, was launched in April to provide a non-emergency health service, but it soon became overwhelmed by the volume of calls.
We have been working with NHS Direct, NHS England and the NHS Trust Development Authority over the past few months to identify and agree suitable providers to support the transition of NHS111 and to strengthen the service for patients whilst we look for a long term model.
The Secretary of State’s comments on out of hours care are grossly unfair and misguided, and will be met with disbelief from millions of patients who have been well served by our services over the last decade.
A NATIONWIDE out-of-hours medical helpline will not be rolled out in Shropshire for at least 18 months, an Oswestry doctor has revealed. Dr Paul Middleton said the introduction of the NHS 111 service has been delayed after it was “deemed unsafe” in the West Midlands.
An “urgent” review of the NHS helpline in England will be carried out, after allegations that its service has been “chaotic” in some areas.
"As an asthmatic with a child under one, I have used the service on a number of occasions and have always found the call handlers and medical staff to be friendly, reassuring and very thorough. A real lifeline. Friends and family living in other counties are very jealous that we have access to such an excellent service."
"I would like to thank the Call handler who took our call last night - she was very helpful in finding pharmacy information at an awkward time and for people that don't know the area well."
"I just wanted to message as yet again tonight my daughter has received a great and prompt service by shropdoc. Such friendly staff and nothing is ever too much trouble - my children have had to attend a couple of times over the last few weeks and we’re very grateful! Too many people are soon to make a complaint but don't take the time to compliment where it's due - wonderful service!"
"I am a Hospice @ Home nurse, and would like to pass thanks to the visiting Dr for his time, patience and for being so thorough. The medication administered helped and the patient is now settled and comfortable."
"I phoned Shropdoc Tuesday morning at 3am and the Doctor on call arranged an appointment for me at the local hospital - thank you Shropdoc for your help."