CFEP is an external organisation Shropdoc uses to compile quarterly and annual survey reports looking at our 3 OOHs areas; Telephone Advice, Home Visits, Treatment Centre. Approximately 1% of our patients are sent questionnaires within a few weeks of their contact with our service.
The Urgent Care Centre at Leighton Hospital, Crewe, has been presented with the Dr Steve Hugh Award in recognition of its work delivering extended primary care in partnership with the accident and emergency department.
At Shropdoc we are very pleased, as I am sure are many of your readers, that the commissioners have made the decision to enable Shropdoc to continue delivering high quality, value for money clinician led care out of hours until 2015 when the 111 service will be re-tendered.
The out-of-hours emergency doctor service in Ludlow will continue for at least another year.
A new directory inquiries service that could cost less than half to call than many others, while at the same time putting money into the local health service, has been launched in Shropshire.
"As an asthmatic with a child under one, I have used the service on a number of occasions and have always found the call handlers and medical staff to be friendly, reassuring and very thorough. A real lifeline. Friends and family living in other counties are very jealous that we have access to such an excellent service."
"I would like to thank the Call handler who took our call last night - she was very helpful in finding pharmacy information at an awkward time and for people that don't know the area well."
"I am a Hospice @ Home nurse, and would like to pass thanks to the visiting Dr for his time, patience and for being so thorough. The medication administered helped and the patient is now settled and comfortable."
"I just wanted to message as yet again tonight my daughter has received a great and prompt service by shropdoc. Such friendly staff and nothing is ever too much trouble - my children have had to attend a couple of times over the last few weeks and we’re very grateful! Too many people are soon to make a complaint but don't take the time to compliment where it's due - wonderful service!"
"I phoned Shropdoc Tuesday morning at 3am and the Doctor on call arranged an appointment for me at the local hospital - thank you Shropdoc for your help."