Patient Satisfaction Survey Results – Jan, Feb, March 2014

Treatment Centre (Patients seen at base):

Data for the surveys within this report were collated between Jan, Feb, March 2014. 72 patient questionnaires were sent out and 29 completed questionnaires were returned giving a response rate of 40%.

Benchmarks are based on data from 176 surveys involving more than 11,260 patient questionnaires from 38 providers across the UK between May 2009 and May 2013 with 8 or more returned questionnaires.

Overall Score: Shropdoc mean: 66 Benchmark mean: 57

Mean score for this question falls in the highest 25% of all mean scores

Home visit:

Data for the surveys within this report were collated between Jan, Feb, March 2014. 37 patient questionnaires were sent out and 17 completed questionnaires were returned giving a response rate of 46%

Benchmarks are based on data from 180 surveys involving more than 5,576 patient questionnaires from 39 providers across the UK between January 2009 and May 2013 with 8 or more returned questionnaires.

Overall Score: Shropdoc mean: 65 Benchmark mean: 57

Mean score for this question falls in the highest 25% of all mean scores

Telephone Advice:

Data for this survey was collated between Jan, Feb, March 2014. 148 patient questionnaires were sent out and 60 completed questionnaires were returned giving a response rate of 41%

Benchmarks are based on data from 173 surveys involving more than 10,556 questionnaires from 39 providers across the UK between May 2009 and May 2013 with 8 or more returned questionnaires.

Overall Score: Shropdoc mean: 65 Benchmark mean: 54

Mean score for this question falls in the highest 25% of all mean scores