Behind the scenes with our Rota Team

When people think of Shropdoc they often immediately recall the clinicians they speak to or see at our primary care centres and our cars that travel across Shropshire and Powys.


However, there are a number of behind the scenes teams who are integral to the operational delivery of our services.


We want to take you behind the scenes to meet one of the important support teams and to find out a bit more about their part in delivering our service.


There are three staff members in our Rota Team - Katarina, Isla and Chrissy. Their primary role is to ensure that there are sufficient staff to run our clinical services across our portfolio of services.  

For context, there are around 500 shifts that need filling each week across a 24-hour period.


Katarina Coetzer, Clinical Operations Supervisor, said: “We fill shifts all across four rotas - GPs, clinicians in our call centre at our Longbow site in Shrewsbury and also in the field and for our drivers/primary care centre assistants.


“It is our job to communicate with all our staff that contribute to the rota’s - contracted, bank and relief, as well as the GPs and identify and challenges and find solutions.


“We aim to forward plan at least six weeks ahead and our work includes aligning staff experience and competencies to ensure we have the correct skill set on each shift.”


The team also ensures our new staff have the correct time allocated to train and embed into their new roles as well as dealing with verifications and pay in accordance with the rotas.


Katie Mulliner, Deputy Head of Operations said the Rota Team is a vital part of the service delivered by Shropdoc.


“The work that Katarina, Isla and Chrissy do is integral to the smooth running of Shropdoc operations; without a full rota, we would not be able to deliver an effective service to our patients. 


“The Rota Team work in conjunction with clinical and non-clinical managers, our Finance and Business Intelligence team and of course, our ‘on the ground’ colleagues to make sure there are clinicians available for patients when they need them.”

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