FAQs

If your condition can not wait for 1½ hours this is likely to be an emergency – Eg: Choking, Chest Pain, Blacking out, Blood loss.

Shropdoc provides services to 600,000 patients in Shropshire, Telford and Wrekin and Powys. We deal with over 200,000 calls and over 50,000 patients per year. Shropdoc is a not-for-profit company established in 1996. We currently have over 300 GP members ,all of whom work in local general practice. We do not use agency doctors. We are a local employer of over 200 staff including nurses, drivers, call handlers and receptionists.

If you need urgent medical attention that will not wait until your own surgery is next open, call 0333 222 66 55 – If your condition cannot wait for 1½ hours this is likely to be an emergency – Please dial 999 – e.g. Choking, Chest Pain, Blacking Out, Blood Loss

You will hear a short message saying that we do not deal with repeat prescriptions and we can not book appointments with your surgery. Your call will then be answered by trained call handlers; they are not nurses or doctors. They will take basic details and identify any life threatening conditions which may require a 999 call to the ambulance service. You will be called back by either a doctor or a nurse usually within one hour. The doctor or nurse will discuss your medical condition with you .It may be possible to resolve your health concerns with advice over the phone or with a prescription to your local pharmacy. When appropriate, you will be offered an appointment to see one of our GPs in our Primary Care Centres or a home visit depending on the severity of your condition.

No. Repeat prescriptions should be ordered from your local practice. Find out more about repeat prescriptions here.

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