Future developments

Shropdoc is committed to working with other providers of health and social care, patients, their families and the voluntary sector to provide the best care possible for the patients we serve. We all know from recent news stories that pressures on the NHS are huge and Shropdoc has a valuable part to play in helping people to stay healthy.

Its common place now that people of all ages and abilities use technology to better manage their health, communicate with family and friends and see each other in different parts of the world through Skype or Facetime on our mobile phones.

Shropdoc want to take advantage of that technology to support our patients and to make lives easier for our staff to communicate and coordinate care across all parts the system that looks after patients.

We are looking for staff to join us who are forward thinking, have great ideas and are willing to work in different ways, even if it means they are out of their comfort zone.   We are striving to be the best and that means BEING MORE

Over the next 12 months Shropdoc is making some exciting and innovative changes to how it provides services in partnership with others and how it provides care as quickly as possible, this includes:

  • Continuing to develop the new role of Urgent Care Practitioner (UCP), working within the clinical team in Shropdoc alongside their medical colleagues, UCPs provide additional face to face capacity in patients homes and at the already established Primary Care Centres across Shropshire and Mid Wales.
  • Over the next 12 months we will start to see more UCPs out and about over Shropshire & Powys in the familiar Shropdoc cars, they will be involved in triaging patients that have called 111 or the Shropdoc out of hours number as well as providing appointments in primary care bases and doing home visits.
  • Increasing use of technology: to support patients and the public.
  • Increasing the use of social media and websites to give accurate information in a timely manner
  • We are aware of the increasing expectation for patients to interact with their GP or health care professional differently at a time that suits them and the difficulty this can pose out of hours, with a growing interest in using video and messaging to interact with others involved in care. We have been testing several video solutions and is looking to offer video as a routine way of accessing our services in the future where appropriate.
  • We recognise the rising use of Apps on smartphones and tablets to help people manage their own health and care and we are planning on having a detailed look at how this fits with our overall offering to our patients. This will also link in with the regional work led by the Digital Group across Shropshire.
  • We offer a rich learning opportunity for staff, in both clinical assessments and delivery of care in a variety of settings, including the patients home. Its key that as a provider of out of hours care that we continue to develop and work in partnership with others and Universities to provide the best staff for our patients. Shropdoc will be continuing to develop the skills and competencies of its workforce, which will include increased use of diagnostics and technology to improve access and decision making.

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