Using ShropDoc

If you need  urgent medical attention that will not wait until your own surgery is next open, call 0333 222 66 55.

You will be answered by trained call handlers; they are not nurses or doctors. They will take basic details and identify any life threatening conditions which may require a 999 call to the ambulance service.

You will be called back by either a doctor or a nurse usually within one hour. The doctor or nurse will discuss your medical condition with you. It may be possible to resolve your health concerns with advice over the phone or with a prescription to your local pharmacy. When appropriate, you will be offered an appointment to see one of our GPs in our Primary Care Centres or a home visit  depending on the severity of your condition.



Please note all calls are recorded for audit and training purposes.

All of our Primary Care Centres are  located within community or district general hospitals.  Patients are given an appointment time to be seen in these centres to avoid unnecessary waiting; they are not walk-in centres.

Shropdoc Primary Care Centres are located in:

  • Brecon
  • Bridgnorth
  • Llandrindod Wells
  • Ludlow
  • Newtown
  • Oswestry
  • Shrewsbury
  • Telford
  • Welshpool
  • Whitchurch

Visit the Primary Care Centres Page

Follow us on twitter


Useful Links

Health Advice Child Temperature Information

Pharmacy Monthly Chemist Rota

Emergency Supply Chemists

Common Ailments Scheme

Mind UK Shropdoc's
charity of the year

Customer Service Excellence

Social Enterprise

118 717


“Shropdoc service is in good health

I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned….much appreciated.

Monica Ellis, Brookfields, Weston Rhyn”