Shropdoc News


There's lots going on at ShropDoc!

Click on a news story to read the article.


2015 Winner of the Steve Hugh Award

Posted: February 24, 2016

A Powys urgent response service has been named as the 2015 winner of the Steve Hugh Award. The award is given annually by urgent care organisation Shropdoc in memory of Dr Steve Hugh, who was medical director of the organisation in the early years of the service. The Powys Urgent Response Service at Home (PURSH) was this […more]


Shropdoc Staff Awards

Posted: October 13, 2015

Staff who work around the clock to ensure the success of the Shropdoc out-of-hours service have been honoured for their efforts. A Shropdoc Celebrating Success event was held at the Shrewsbury Town Football Club on September 28, 2015, where a number of staff were recognised. The winners were chosen by a judging panel consisting of a […more]


Shropdoc to Host Awards Ceremony

Posted: September 25, 2015

Out of hours provider Shropdoc will host an awards ceremony to mark the huge success of the service and its staff. The Celebrating Success event will take place at the Shrewsbury Town Football Club on September 28th and will raise money for the Alzheimer’s Society. Staff will be recognised in a number of categories including Leadership, […more]


Powys Community Hall Receives Shropdoc Defibrillator

Posted: September 4, 2015

Around 1000 people in a small Powys village now have access to a defibrillator thanks to out of hours provider Shropdoc. Bronllys is a village at the foot of the Black Mountains between Brecon and Talgarth and a fifth of the population of around 1000 are aged between 60 and 80 years. The community hall […more]


Customer Service Excellence Standard

Posted: May 25, 2015

Shropdoc has achieved the prestigious Customer Service Excellence Standard. Assessors who visited the Shropdoc head office in Shrewsbury said staff should be “proud” of having met the standard with such a good level of compliance. The standard, developed because the Government wanted services for all that were efficient, effective, excellent, equitable and empowering, always has […more]


Defibrillators for Llanymynech Junior Football Club.

Posted: March 30, 2015

Shropdoc, local provider of GP out of hours services and other NHS services, have linked up with a local junior football club and donated Defibrillators to their football teams. Emmanuel Le Goff, Shropdoc Operations Director said we are delighted to support organisations in our local community. We were made aware that Llanymynech f.c. had trained […more]


Shropdoc Case Study

Posted: March 3, 2015

Used in official RCGP report on Out of Hours providers across the UK Shropdoc has 279 local GP members who deliver out of hours care to a population of 600,000 patients. They have approximately 200 support staff including call handlers, drivers and management teams, as well as around 30 Nurse Practitioners (NP). All member GPs […more]


Use Your Local Pharmacist

Posted: December 10, 2014

This winter a number of local pharmacies are being funded to provide advice and support to people on the management of common ailments, including where necessary, the supply of over the counter medicines (OTC) free of charge, for those people who may have otherwise gone to their GP or other healthcare provider. See list below […more]


Bike Ride

Posted: September 15, 2014

“Long serving Shropdoc GP from Oswestry cycles into retirement whilst raising money for the Severn Hospice.” A long standing Shropdoc GP, Jackie Leather, has cycled into retirement whilst raising money for the Severn Hospice. Jackie raised an amazing £2,579 on her Retirement Bike Ride for Severn Hospice and would like to thank everyone who sponsored […more]


Charity Bed Push

Posted: June 24, 2014

Shropdoc Staff raised over £1,100 for Macmillan Cancer Support during a bed push from the Shropdoc base at RSH to Shropdoc’s main offices in Harlescott. Many thanks to everybody who supported the event. Back to the news articles


Shropdoc Rated Outstanding by the CQC

Posted: June 18, 2014

The service provided by Shropdoc, which celebrates its 18th anniversary this year, has received an excellent report from the Care Quality Commission. Shropdoc provides urgent services when GP surgeries are closed to patients in Shropshire Telford and Wrekin and Powys. The service underwent a comprehensive inspection by the Quality Care Commission (CQC) in March this […more]


Shropdoc Bed Push to Raise Funds for Macmillan Cancer Support

Posted: June 9, 2014

The event on 20 June will see the Shropdoc team push a bed, which has been donated by Shrewsbury’s discount furniture store Clearance Factors, along a four mile route from the Royal Shrewsbury Hospital to Shropdoc headquarters in Harlescott. It is the first time that Shropdoc has organised a bed push and staff have enjoyed […more]


Patient Satisfaction Survey Results – Jan, Feb, March 2014

Posted: June 9, 2014

Treatment Centre (Patients seen at base): Data for the surveys within this report were collated between Jan, Feb, March 2014. 72 patient questionnaires were sent out and 29 completed questionnaires were returned giving a response rate of 40%. Benchmarks are based on data from 176 surveys involving more than 11,260 patient questionnaires from 38 providers […more]


Macmillan Cancer Support charity of the year

Posted: March 30, 2014

During the year staff will do a variety of things from marathons to dress day downs to raise money for Macmillan Cancer Support Back to the news articles


Shropdoc Doctor running London Marathon

Posted: January 16, 2014

   I am running the London Marathon this year to raise funds for the Bone Cancer Centre Appeal. Bone tumours and soft tissue sarcomas are very rare and this means it is easy for them to go undetected. The Tumour Unit in Oswestry delivers a nationally specialised bone tumour service, one of only five in […more]


Shrewsbury TA medic Tracey heading off to Afghanistan

Posted: January 10, 2014

The Army Reserve medic will complete a three-month tour of duty at the Camp Bastion military hospital. Major Brown,is part of a 34-strong team travelling to the country to work in the emergency department at the hospital in Helmand Province before coalition forces leave. The 41-year-old, also a nurse practitioner, spent four years working in […more]


Shropdoc rated one of the best in the country – Star Article

Posted: December 10, 2013

More than 5,500 patients were questioned, of whom 83 were covered by Shropdoc. Ian Winstanley, CEO of Shropdoc, said: “At Shropdoc we strive to deliver the best possible service to the people of Shropshire and Telford and Wrekin. It is a testament to the hard work and professionalism of our staff that our home visiting service […more]


CFEP – Client Focused Evaluation Program

Posted: December 9, 2013

CFEP is an external organisation Shropdoc uses to compile quarterly and annual survey reports looking at our 3 OOHs areas; Telephone Advice, Home Visits, Treatment Centre. Approximately 1% of our patients are sent questionnaires within a few weeks of their contact with our service. These surveys are designed to give us an insight into how […more]


Shropdoc Response to Newspaper Headlines:-

Posted: November 6, 2013

Dear sirs, Further to your article of the 5th November, “One year reprieve for out-of-hours doctors service in Ludlow” At Shropdoc we are very pleased, as I am sure are many of your readers, that the commissioners have made the decision to enable Shropdoc to continue delivering high quality, value for money clinician led care […more]


One year reprieve for Out of Hours Doctors Service in Ludlow

Posted: November 6, 2013

THE out-of-hours emergency doctor service in Ludlow will continue for at least another year. It is run by a consortium of local doctors and was going to be scrapped several months ago but was saved after the introduction of the 111 emergency call service was abandoned as a fiasco. ‘Shropdoc’ enables people to speak directly […more]


Shropshire Group Starts Phone Enquiry line

Posted: October 29, 2013

Shropshire Star article, 28 October 2013 A new directory inquiries service that could cost less than half to call than many others, while at the same time putting money into the local health service, has been launched in Shropshire. Caradoc Medical Services, a national buying consortium for small and medium businesses, including GP practices, has […more]


Shrewsbury Primary Care Centre New Location

Posted: August 15, 2013

The Shrewsbury PCC is to be relocated due to planned construction work at the Royal Shrewsbury Hospital (RSH)site. The new location for Shrewsbury PCC will be: Elizabeth House (next to the Maternity Unit on the RSH site) This will take effect from: 18:45 on Tuesday 20th August 2013 Back to the news articles


Shropdoc is Praised as Shropshire’s Saviour

Posted: August 12, 2013

Shropshire’s out-of-hours GP service was a “knight in shining armour” for the county when the new 111 NHS helpline went into meltdown. The helpline, operated by NHS Direct, was launched in April to provide a non-emergency health service, but it soon became overwhelmed by the volume of calls. Fran Beck, chair of local 111 commissioning project, told […more]


Update from West Midlands regional team on NHS 111

Posted: August 2, 2013

We have been working with NHS Direct, NHS England and the NHS Trust Development Authority over the past few months to identify and agree suitable providers to support the transition of NHS111 and to strengthen the service for patients whilst we look for a long term model. NHS 111 remains a statutory requirement for each […more]


Social Enterprise and Committed Local GPs is the way forward for Out of Hours care:

Posted: June 3, 2013

Message to Jeremy Hunt The Secretary of State’s comments on out of hours care are grossly unfair and misguided, and will be met with disbelief from millions of patients who have been well served by our services over the last decade. Out of hours organisations deal with about 8 million calls each year, care is very […more]


Shropshire Star Tuesday May 14 2013

Posted: May 15, 2013

Download this article from the Shropshire Star, dated Tuesday 14 May 2013 Back to the news articles


Review of NHS helpline after ‘chaotic’ service

Posted: May 15, 2013

An “urgent” review of the NHS helpline in England will be carried out, after allegations that its service has been “chaotic” in some areas. The 111 number has replaced NHS Direct, and emergency out of hours doctors’ services in some parts of the country. ITV News’ Political Correspondent Libby Wiener reports: Click on the link […more]


County pulls the plug on 111 NHS service

Posted: May 15, 2013

A NATIONWIDE out-of-hours medical helpline will not be rolled out in Shropshire for at least 18 months, an Oswestry doctor has revealed. Dr Paul Middleton said the introduction of the NHS 111 service has been delayed after it was “deemed unsafe” in the West Midlands. Shropshire’s Clinical Commissioning Group, formerly the Primary Care Trust, had expected to […more]


Response from Chairman of Shropdoc to comments from Jeremy Hunt regarding OOH Doctor cover

Posted: April 26, 2013

“Shropdoc services are provided by local GPs – and always have been since 1996”. Recent comments by Health Secretary Jeremy Hunt and minister Dr Dan Poulter that A&Es are crumbling under pressure from patients who cannot access a GP could not be further from the truth in Shropshire and Powys, the operational areas for the […more]


MIDLANDS TODAY- Shropdoc working with West Midlands Ambulance

Posted: April 5, 2013

Shropdoc and the West Midlands Ambulance service are working together to reduce A & E admissions. Back to the news articles


Follow us on twitter

 

Useful Links

Health Advice Child Temperature Information

Pharmacy Monthly Chemist Rota

Mind UK Shropdoc's
charity of the year

Customer Service Excellence

Social Enterprise

118 717

Testimonials

“Shropdoc service is in good health

I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned….much appreciated.

Monica Ellis, Brookfields, Weston Rhyn”