Patient Satisfaction Survey Results – Jan, Feb, March 2014

Treatment Centre (Patients seen at base):

Data for the surveys within this report were collated between Jan, Feb, March 2014. 72 patient questionnaires were sent out and 29 completed questionnaires were returned giving a response rate of 40%.

Benchmarks are based on data from 176 surveys involving more than 11,260 patient questionnaires from 38 providers across the UK between May 2009 and May 2013 with 8 or more returned questionnaires.

Overall Score: Shropdoc mean: 66 Benchmark mean: 57

Mean score for this question falls in the highest 25% of all mean scores

Home visit:

Data for the surveys within this report were collated between Jan, Feb, March 2014. 37 patient questionnaires were sent out and 17 completed questionnaires were returned giving a response rate of 46%

Benchmarks are based on data from 180 surveys involving more than 5,576 patient questionnaires from 39 providers across the UK between January 2009 and May 2013 with 8 or more returned questionnaires.

Overall Score: Shropdoc mean: 65 Benchmark mean: 57

Mean score for this question falls in the highest 25% of all mean scores

Telephone Advice:

Data for this survey was collated between Jan, Feb, March 2014. 148 patient questionnaires were sent out and 60 completed questionnaires were returned giving a response rate of 41%

Benchmarks are based on data from 173 surveys involving more than 10,556 questionnaires from 39 providers across the UK between May 2009 and May 2013 with 8 or more returned questionnaires.

Overall Score: Shropdoc mean: 65 Benchmark mean: 54

Mean score for this question falls in the highest 25% of all mean scores


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Testimonials

“Shropdoc service is in good health

I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned….much appreciated.

Monica Ellis, Brookfields, Weston Rhyn”