Frequently Asked Questions

When should I phone 999?

If your condition can not wait for 1½ hours this is likely to be an emergency – Eg: Choking,Chest Pain,Blacking out,Blood loss.

Who are Shropdoc?

Shropdoc provides services to 600,000 patients in Shropshire, Telford and Wrekin and Powys. We deal with over 200,000 calls and over 50,000 patients per year. Shropdoc is a not-for-profit company established in 1996. We currently have over 300 GP members ,all of whom work in local general practice. We do not use agency doctors. We are a local employer of over 200 staff including nurses, drivers, call handlers and receptionists.

How do I get in touch with Shropdoc?

If you need urgent medical attention that will not wait until your own surgery is next open, call 0333 222 66 55 – If your condition cannot wait for 1½ hours this is likely to be an emergency – Please dial 999 – e.g. Choking, Chest Pain, Blacking Out, Blood Loss

What will happen when I phone?

You will hear a short message saying that we do not deal with repeat prescriptions and we can not book appointments with your surgery. Your call will then be answered by trained call handlers; they are not nurses or doctors. They will take basic details and identify any life threatening conditions which may require a 999 call to the ambulance service. You will be called back by either a doctor or a nurse usually within one hour. The doctor or nurse will discuss your medical condition with you .It may be possible to resolve your health concerns with advice over the phone or with a prescription to your local pharmacy. When appropriate, you will be offered an appointment to see one of our GPs in our Primary Care Centres or a home visit depending on the severity of your condition.

Can I phone Shropdoc for repeat prescriptions?

No. Repeat prescriptions should be ordered from your local practice.

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Useful Links

Health Advice Child Temperature Information

Pharmacy Monthly Chemist Rota

Emergency Supply Chemists

Common Ailments Scheme

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Customer Service Excellence

Social Enterprise

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“Shropdoc service is in good health

I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned….much appreciated.

Monica Ellis, Brookfields, Weston Rhyn”